Returns

I want you to be happy with your Floral Feathers purchase. Returns are accepted on eligible physical products.

If you would like to return an item, please contact Floral Feathers before sending anything back.

Items being returned should be in their original condition and, where applicable, unused and in their original packaging.

Return shipping costs are the responsibility of the customer for customer-requested returns. Original shipping costs are generally non-refundable unless the return is due to an error on the part of Floral Feathers or otherwise required by applicable law.

Once the returned item has been received and inspected, an approved refund will be issued to the original method of payment.

Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.

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Damaged Items

I carefully package your order, but unfortunately things can sometimes happen during shipping.

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If your order arrives damaged, please contact Floral Feathers as soon as possible and provide:
Your order number
A clear photo of the damaged item
Photos of the packaging, including any visible damage
A description of what happened​

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For damaged-item claims, you may be required to return the damaged item to Floral Feathers for inspection.

Please do not throw away the damaged item or packaging until your claim has been resolved.​ Once the returned item has been received and the damage has been reviewed, Floral Feathers will work with you to determine an appropriate resolution, which may include a replacement or refund.

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Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order, please contact Floral Feathers as soon as possible.

Please provide your order number and, if applicable, photographs of what you received.

If Floral Feathers made an error with your order, I will work with you to correct the issue. You will not be responsible for  shipping when an error was made by Floral Feathers.